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New Policies & Procedures to Keep Your Stay Safe and Healthy

Our lodging members are working overtime to ensure the properties you stay in meet and exceed the CDC’s health and safety guidelines. Learn more about what our individual property management companies are doing and what to expect as you plan your visit to McCall:

Frost Property Management

We take great pride in maintaining the highest standards of cleanliness and hygiene in our homes. Frost Cabins was founded on principles of exceptional cleanliness. In response to the coronavirus, we have taken additional measures, under the advice of global and local public health authorities to make our cleaning and hygiene protocols even more rigorous. Some of the protocols we have implemented include:

Our home cleaning teams are receiving ongoing briefings and cleaning protocols are being updated as recommended by authorities.
We have increased the frequency with which we disinfect high traffic areas (including door handles, light switches, remotes, all areas of bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
We perform a rigorous inspection between guests to ensure we maintain industry leading standards to continue to keep guest safety at the forefront.

We have become more flexible with our cancellation policy and are offering guests the option to move their reservations, without penalty, anytime in the next 12 months at any one of our homes.

McCall Vacation Properties

McCall Vacation Properties has increased our already high standards for housekeeping after each guest visit by requiring use of gloves and masks by housekeepers and putting an additional focus on sanitizing high-touch surfaces as a final step of our housekeeping process. Additionally, all linens are being sent out to a professional laundry service which is washing all linens at high temperatures as advised by the CDC. We have temporarily suspended our standard cancellation policy and will provide a full refund up to the day of check-in if guest travel is disrupted by Coronavirus restrictions or health concerns of higher risk travelers. To provide the highest level of flexibility in regard to cancellations, guests should book directly through our office by phone rather than through our listings on Airbnb and VRBO as those two sites are imposing some restrictions in the fees they’ll refund during a cancellation.

DoneRight Management

DoneRight Management and Vacation Rentals is committed to preserving the health of our guests, staff, and greater community of Valley County. Our housekeeping team follows an extensive cleaning checklist and must physically “check the box” that they have completed each step using our tracking software before they can complete a clean – ensuring thorough, consistent cleanliness across all our vacation rentals.

With the arrival of COVID-19, we have put extra focus on not only cleaning, but thoroughly disinfecting surfaces, especially high-touch surfaces like light switches, door handles, etc., as well as laundering and sanitizing cloth items. Our company also uses ozone generators, which are very effective at killing viruses, bacteria, and other biological pollutants when run at a high concentration.

Additionally, all our properties are equipped with keyless entry keypads or lockboxes, allowing guests to self-check in without physically exchanging keys with another individual. Unlike a hotel, our properties offer guests accommodations without having to interact or come in close contact with staff members or other patrons outside of their group.

For guests whose reservations are impacted by government-mandated travel restrictions, we’re able to offer flexible options outside of our normal cancellation policy to either rebook their stay, or receive a travel credit or refund. We also offer travel and cancellation insurance through CSA that offers coverage for guests whose reservations are disrupted due to injury or illness.

We at DoneRight Management and Vacation Rentals all live in Valley County, and we are committed to taking every step possible to safely share our home with visitors and preserve this very special community.

Grand Welcome

Updated Protocols for COVID-19

We are adding at minimum 24-48hr blocks before and after each reservation to avoid any back to backs to protect both our guests and employees. The products we use are on the approved CDC lists, but we’re now paying extra close attention to our high touch point areas (doorknobs, remotes, drawer handles, etc)

Cancellation Policies

Instead of our 60-day cancellation policy we have dropped it to seven days. We do not require full payment at the time of booking (if within 60 days) instead, we’re taking 2nd payment only 7 days prior to arrival and guests are able to cancel up to seven days prior to arrival date.

Anything extra you’d like to share that you feel the public should be aware of

We have been able to supply our normal amenities so far but we have asked our guests to bring any extra amenities they may need due to possible shortages(trash bags, toilet paper, paper towels, etc.) we are also avoiding sending any maintenance and/or housekeepers into the homes during guests’ stay.

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Shore Lodge

McCall Ale Trail Fine Dining Lodging Dining/Restaurants Bars & Breweries Event & Wedding Planning Activities & Play Salon, Spa, Health and Wellness Services Steak Wine Casual

501 West Lake Street, McCall, ID, United States

208-634-2244208-634-2244

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